Privacy Policy

Paw It App ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application and services (collectively, the “App”). By using Paw It App, you consent to the practices described in this policy.

1. What Personal Data We Collect

We may collect and process the following categories of personal information:

  • Profile Information: name, email address, phone number, and pet details.
  • Photos: uploaded images of pets and users.
  • Location Data: approximate geographic location provided manually or through device settings.
  • Usage Data: app activity, interactions with other users, and service requests.
  • Device and Technical Data: IP address, browser type, operating system, device type, unique identifiers, and crash reports. Shape

2. Why We Collect Your Data

We use your personal information to:

  • Enable the core functionality of the App (e.g., connecting users, scheduling services).
  • Display your profile and content to other users in your vicinity (if you agree).
  • Facilitate token exchanges and professional pet-sitting services.
  • Monitor app performance and improve user experience.
  • Send important communications (e.g., updates, service changes).
  • Comply with legal obligations.

3. Lawful Basis for Processing (International Compliance)

  • Australia: We process personal data in accordance with the Australian Privacy Principles (APPs).
  • European Union (GDPR): Legal bases include performance of a contract, consent, and legitimate interests.
  • California (CCPA): We do not sell your data. You have the right to access, delete, and know the information we hold about you.

4. Your Control and Choices

You can:

  • Review and update your profile and privacy settings at any time.
  • Withdraw consent for location sharing or photo uploads via app settings.
  • Request access, correction, or deletion of your personal data.
  • Deactivate your account at any time.

To exercise these rights, contact us at support@pawitapp.com

5. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share your data with:

  • Service providers for hosting, analytics, and support (under strict confidentiality agreements).
  • Authorities or legal entities, when required by law or to protect user safety.
  • Other users, but only to the extent required for the platform to function (e.g., showing profiles in your local area).

6. Data Storage and International Transfers

Your data is stored on secure servers located in Australia.

If data is transferred internationally (e.g., for backup or processing), we ensure appropriate safeguards, including:

  • Standard contractual clauses approved by regulators.
  • Hosting only with providers compliant with ISO 27001 or similar security certifications.

7. Data Security

We take appropriate technical and organizational measures to protect your data:

  • End-to-end encryption of sensitive communications.
  • Secure server infrastructure with access controls.
  • Regular audits and penetration testing.

Despite our best efforts, no system is 100% secure. Please use strong passwords and report any suspicious activity.

8. Children’s Privacy

The App is not intended for children under 16 years of age. We do not knowingly collect personal data from minors without parental consent.

9. Retention Policy

We retain your data as long as your account is active and for a reasonable period thereafter for legal and operational purposes. You may request deletion at any time.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted in-app and the “last updated” date will be revised accordingly. Continued use of the App after any update constitutes acceptance of the changes.

11. Contact Us

If you have questions, concerns, or wish to exercise your rights under this policy, please contact:

Paw It App Privacy Officer
Support@pawitapp.com