Welcome to PAW IT APP! These Terms and Conditions govern your access to and use of PAW IT APP ("the App"). By using our services, you agree to comply with these terms. If you do not agree, please do not use the App.
1. Acceptance of TermsBy accessing and using PAW IT APP, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
When you use the Paw It App Service, you agree:
PAW IT APP is a platform that connects pet owners for both free and paid pet-sitting services within their local communities. Users can set their availability, preferred locations, and communicate with others to arrange pet-sitting and watering plants services. While PAW IT APP facilitates these connections, we do not directly provide pet care services. Paw It App is a neutral venue for Service Providers and Pet Owners. PAW IT APP is not a Service Provider and, except for emergency phone support and other resources and support specifically described in the PAW IT APP Service, does not provide pet care services. We make no representations or warranties about the quality of boarding, pet sitting, dog walking, house sitting, or other services provided by Service Providers or about your interactions and dealings with users. Service Providers listed on PAW IT APP are not under the direction or control of PAW IT APP, and Service Providers determine in their own discretion how to provide Pet Care Services. Though we provide general guidance on our Site to Service Providers about safety and pet care and to Pet Owners about selecting and engaging Service Providers, PAW IT APP does not employ, recommend or endorse Service Providers or Pet Owners, and, to the maximum extent permitted by applicable law, we will not be responsible or liable for the performance or conduct of Service Providers or Pet Owners, whether online or offline. We conduct an initial review of Service Provider profiles and we facilitate Identity Verifications (as described below), but, except where explicitly specified in the PAW IT APP Service (and then only to the extent specified), do not perform additional screening of Service Providers or Pet Owners. You should exercise caution and use your independent judgment before engaging a Service Provider, providing Pet Care Services, or otherwise interacting with users via the PAW IT APP Service. Pet Owners and Service Providers are solely responsible for making decisions that are in the best interests of themselves and their pets. For example, each user of the PAW IT APP Service is responsible for keeping current his or her own pet’s vaccinations, and we will have no liability for anyone’s failure to vaccinate his or her pet.
You understand and agree that Paw It App may review and rely on the information in the Background Check or Identity Verification in deciding whether to suspend or terminate or investigate a complaint about a Service Provider or Pet Owner, but also that we are not obligated to do so, and are not responsible or liable in any way in the event that any information in any Background Check or Identity Verification is not accurate, timely or complete. If you are the subject of a Background Check, you may contact the applicable third-party consumer reporting agency to dispute the accuracy, timeliness or completeness of such information. You may contact Paw It App to dispute a decision to suspend or terminate your account that is based in whole or in part on the results of the Background Check. You agree that Paw It App’s rights and obligations under the Arbitration Agreement inure to the benefit of the consumer reporting agency used for Background Checks or Identity Verification in respect of any claim that would be subject to the Arbitration Agreement if brought against us. Paw It App reserves the right to suspend or terminate your access to the Paw It App Service based on information in the Background Check or Identity Verification or for any other violation of these terms, as permitted by applicable law.
3. User EligibilityTo use PAW IT APP, you must:
When you use the Paw It App Service, you agree:
By using PAW IT APP, you agree to:
As a Pet sitter:
As a Pet Owners
Pet Owners who arrange for Pet Care Services and fail to retrieve their pet after the service period identified in a Booking agree that Paw It App (or the Service Provider) may, in its (or his or her) sole discretion, place the pet in foster care, transfer care to animal control or other law enforcement authorities, or find other alternate care. Pet Owner agrees to reimburse Paw It App and/or the Service Provider for all costs and expenses associated with such actions. Further, Paw It App expressly reserves the right, in its sole discretion, to remove a Pet Owner’s pet from a Service Provider’s care should Paw It App deem it necessary for the safety of a pet, the Service Provider, or any persons living with the Service Provider. Prior to removing a pet from the care of a Service Provider, Paw It App will use reasonable efforts during its normal business hours to contact the Pet Owner and/or the Pet Owner’s emergency contact (if provided) to arrange alternative care. Should Paw It App not be able to contact the Pet Owner or the emergency contact, Paw It App will use its best judgment to find alternative care for the pet until the Pet Owner is able to retrieve his/her pet. If you are a Pet Owner, you authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Paw It App in connection with any such relocation or re-homing of your pet. In addition, you are responsible for and agree to pay all costs and expenses incurred by Paw It App in connection with such transfer
IN CASE OF EMERGENCIES, We recommend that Pet Owners give their Service Providers contact information where they can be reached in the event medical care for a pet becomes necessary. Service Providers agree to immediately contact Pet Owners in the event such care becomes necessary or, if the Pet Owner is not available, to contact Paw It App at the applicable email address listed in the table at the end of these Terms. If you are a Pet Owner, you hereby authorize your Service Provider and Paw It App to obtain and authorize the provision of veterinary care for your pet if you cannot be reached to authorize care yourself in an emergency situation. In such case, you also authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Paw It App. If your Service Provider reaches you with a request to authorize medical care for your pet and you refuse, you release the Service Provider and Paw It App for any injury, damage or liability arising from failure to seek such care. Pet Owners are responsible for the costs of any medical treatment for pets and, Paw It App recommends that all users have adequate pet insurance to cover the costs of veterinary care.
You should always exercise caution and use your independent judgment before engaging a Service Provider, providing Pet Care Services, or otherwise interacting with users via the Paw It App Service. Background Checks or Identity Verification are not a substitute for conducting thorough interviews (such as during meet-and-greets) and independently evaluating and inquiring into the individual you engage with, in fact Paw it App strongly suggests a meet and greet prior any booking starting day with a new Service Provider in a safe environment.
5. Payments and FeesPayment processing services may be provided by one or more third-party payment processors. Paw It App reserves the right to switch payment processing vendors or use alternate or backup vendors in its discretion. Payment processing provided by Stripe is subject to the Stripe Services Agreement (available at https://stripe.com/legal), and, if you are receiving payments via the Paw It App Service, the Stripe Connected Account Agreement (available at https://stripe.com/connect-account/legal) (collectively, the “Stripe Terms”). In order to use the Paw It App Service to receive payment, you may be required to set up a Stripe account and accept the Stripe Terms. You authorize Paw It App to obtain all necessary access to, and perform all necessary activity on (including requesting refunds where appropriate), your Stripe Connected Account to facilitate payment related to Pet Care Services you purchase or provide. You agree to provide accurate and complete information about you and your business, and authorize Paw It App to share it and transaction information with Stripe for the purposes of facilitating the payment processing services provided by Stripe. You further agree that, as permitted by law and in accordance with these Terms: (a) you appoint Paw It App to act as your agent for the sole purpose of accepting payments, on your behalf, from Pet Owners for the Pet Care Services that you provide to them and to cause such payments to be delivered to you; (b) any such payment received via the Paw It App Service shall be deemed payment to you; and (c) in the event of non-delivery of such payment, your sole recourse is against Paw It App and you will not seek payment from Pet Owners.
Pet Owners will purchase Pet Care Services from a Service Provider by completing a Booking. If you are a Pet Owner, you enter into a transaction with the Service Provider when the booking is accepted, and you agree to pay the total amount indicated in the Booking, which includes service fees payable to Paw It App. The Service Provider, not Paw It App, is responsible for performing the Pet Care Services Where required by law, the amount charged will be inclusive of applicable taxes.
Service Providers may agree to provide Pet Care Services to a Pet Owner by agreeing to a Booking. If you are a Service Provider, you must confirm the Booking before it expires or the Pet Owner will have no obligation to complete the transaction. Once the Booking is completed by both parties, you agree to honor the price set forth in your Booking. The purchase of Pet Care Services is a transaction between the Pet Owner and the Service Provider. Paw It App’s role is to facilitate the transaction. We will (either directly or indirectly through an authorized third party) collect payment from the Pet Owner at the time of Booking and initiate payment to the Service Provider’s account 48 hours after completion of the service period indicated in the Booking. Except where otherwise specified via the Paw It App Service, they are calculated as a percentage of the fees a Pet Owner agrees to pay a Service Provider in a Booking and are collected from each Booking. We charge service fees for some aspects of the Paw It App Service. If you are a Service Provider, except where otherwise specified via the Paw It App Service, our service fee is calculated as a percentage of the fees a Pet Owner agrees to pay to you in a Booking and is collected from each Booking.
If you are a Pet Owner, you acknowledge and agree that, if you fail to retrieve your pet at the end of the service period agreed in a Booking, you will be charged for additional service time (pro rata for each partial late day) at the daily rate established in the Booking. In addition, you agree to indemnify Paw It App for, and agree that we may charge your credit card or other payment method for, any additional costs and expenses we or the Service Provider incur as a result of your failure to retrieve your pet at the end of the service period agreed in a Booking.
If you are a Service Provider, Paw It App reserves the right to issue a hold on amounts otherwise payable to you if there is a reasonable suspicion of fraudulent activity involving your account(s) or for other similarly compelling reasons involving protection of Paw It App, the Paw It App community or third party rights. We may also recommend that third party payment service providers restrict your access to funds in your account under the foregoing circumstances.
When you pay for Pet Care Services or for other services on the Paw It App Service, you will be required to provide us with valid, up-to-date credit card or other payment information and to maintain that payment information (or an acceptable alternative payment method) on file with your account so long as you have any outstanding, confirmed Bookings. Paw It App’s role is to facilitate payments from Pet Owners to Service Providers as a limited payment agent for the Service Provider. You authorize us to charge your credit card or other payment method for fees you incur on the Paw It App Service as they become due and payable, and to charge any alternative payment method Paw It App has on record for you in the event your primary payment method is expired, invalid, or otherwise not able to be charged. You are responsible for maintaining up-to-date payment information. If we cannot charge you for fees when due because your payment information is no longer valid, or if we do not receive your payment when due, then you understand that neither Paw It App nor the Service Provider will be responsible for any failure to provide services associated with those fees. Except as expressly provided in these Terms, all fees paid via the Paw It App Service are non-refundable once paid.
6. Limitation of LiabilityPAW IT APP serves solely as a facilitator for pet-sitting arrangements. We do not:
Users acknowledge that they assume all risks associated with using the App and interacting with other users and their pets.
Pet Owners are solely responsible for evaluating the suitability of Service Providers for the services they offer to provide. Though Paw It App performs a limited review of Service Provider profiles and facilitates Service Provider Background Checks or Identity Verifications conducted by a third party, any such screening is limited, and Paw It App does not warrant that any such screen is accurate, complete, conclusive or up-to-date. Similarly, Paw It App does not endorse reviews of Service Providers by other Pet Owners that may be available via the Paw It App Service, and Paw It App makes no commitments that such reviews are accurate or legitimate.
PAW IT APP has no liability for any claims, injuries, loss, harm and/or damages arising from and/or in any way related to your interactions or dealings with other users and the acts and/or omissions of Service Providers and Pet Owners, whether online or offline. You acknowledge and agree that, to the maximum extent permitted by the applicable law, YOUR USE AND/OR PROVISION OF PET CARE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK. Any financial obligations PAW IT APP may have to its users in connection with user conduct are limited to the reimbursement obligations set forth in the PAW IT APP Guarantee.
The Paw It App Service may contain links to third party websites or resources. You acknowledge and agree that Paw It App is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement of such websites or resources, or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
7. InsuranceCancellation by Pet Owners:
Cancellation by Service Providers:
You understand and agree that we have no obligation to provide the Paw It App Service in any specific location or territory, nor to continue providing it once we have begun. We reserve the right to suspend or terminate your access to the Paw It App Service: (1) if in our discretion your conduct on the Site or Paw It App Service is inappropriate, unsafe, dishonest, or in breach of these terms; or (2) if necessary in our discretion to protect Paw It App, its users, pets, or the public. You may suspend or terminate your use of the Paw It App Service at any time and for any reason. If you wish to deactivate your account, please contact Paw It App. Note that if you have any outstanding payment obligations, those will survive suspension or termination of your account. PAW IT APP reserves the right to suspend or terminate any account at our discretion if users violate these Terms and Conditions, engage in harmful behaviour, or misuse the platform.
11. Privacy PolicyYour use of PAW IT APP is also governed by our Privacy Policy, which outlines how we collect, store, and use personal data. By accessing or using the Paw It App Service, you acknowledge that you have read and understand the Privacy Statement (that you will find under the Privacy Policy).
12. Dispute ResolutionPAW IT APP is not responsible for disputes between users. However, we provide a Raise a Dispute feature where users can report issues, and our team will assist in resolving conflicts in accordance with our platform guidelines. We encourage users to use this feature to report violations of our Terms and inappropriate behaviour.
13. Changes to TermsPAW IT APP may update these Terms and Conditions from time to time. Continued use of the App after changes means you accept the revised terms.
14. Contact UsFor any questions or concerns regarding these Terms and Conditions, please contact us at support@pawitapp.com
By using PAW IT APP, you agree to abide by these Terms and Conditions and help create a positive and responsible pet-sitting community.
TO THE MAXIMUM EXTENT PERMITTED UNDER ANY APPLICABLE LAW AND EXCEPT AS OTHERWISE PROHIBITED BY APPLICABLE LAW, YOU AGREE TO DEFEND, INDEMNIFY AND HOLD PAW IT APP HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, EXPENSES, DAMAGES AND/OR LIABILITIES, INCLUDING REASONABLE ATTORNEYS’ FEES AND COURT COSTS, THAT ARE IN ANY WAY RELATED TO YOUR: (1) transactions and interactions, online or offline, with other users of the Paw It App Service; (2) breach of these Terms; (3) disputes with other users of the Paw It App Service; (4) your misstatements, misrepresentations, or violation of applicable law; (5) property damage or personal injury to third parties caused by your pet or pets in your care; (6) Your Content; or (7) your use of any Background Check or Identify Verification information in violation of any applicable law. YOU FURTHER AGREE THAT YOU WILL COOPERATE WITH US IN THE DEFENSE OF SUCH CLAIMS. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION UNDER THIS SECTION, AND YOU WILL NOT SETTLE ANY SUCH CLAIM OR MATTER WITHOUT OUR ADVANCE WRITTEN CONSENT. You accept that Paw It App and its licensors retain all right, title and interest in and to the Paw It App Service, the technology and software used to provide it, all electronic documentation and content available through the Paw It App Service (other than Your Content), and all intellectual property and proprietary rights in the Paw It App Service and such technology, software, documentation and content. Except for your rights to access and use the Paw It App Service set forth in these Terms, nothing in these Terms licenses or conveys any of our intellectual property or proprietary rights to anyone, including you. You agree that we will have a perpetual right to use and incorporate into the Paw It App Service any feedback or suggestions for improvement that you provide to us concerning the Paw It App Service, without any obligation of compensation. You consent to receive from or on behalf of Paw It App communications containing service-related information (including technical notices, updates, security alerts and support and administrative messages), and/or sales, marketing, or advertising messages, by autodialed, prerecorded, or artificial voice calls or SMS, text messages, email, over-the-top messaging platforms (such as WhatsApp), and other electronic means, at any phone number or email address you provide in connection with your account, even if your phone number is on the national or any state’s do-not-call registry. Your carrier's normal messaging, data and other rates and fees may apply to these communications. You are not required to provide this consent to receive autodialed sales, marketing, or advertising messages as a condition of purchasing anything or using the Paw It App Service, and you may opt-out of receiving such messages at any time as described in our Privacy Statement (though you may continue to receive messages while Paw It App processes your request).All fees, deductible amounts and other payments referenced on, or charged through, the Paw It App Service are listed and payable in local currency.